GET HELP NOW / Call 1.800.255.2019 1.800.255.2019
Home > Programs > General Information FAQs

General Information – FAQs

How long will I be in treatment?

Each individual’s length of stay in treatment depends upon the severity of the condition being treated, treatment history, and the assessment of the treatment team.

What should I bring with me for my treatment at Eagleville Hospital?

All patients should bring:

  • Photo ID and Insurance card(s)
  • All prescribed medicine in original prescription bottles
  • 1 small suitcase with clothing for 7 days (laundry facilities are available)
  • Personal hygiene items not containing alcohol
  • Liquids such as shampoo and soap must be in clear plastic bottles
  • Cash (no coinage) for vending machines

Is there anything I should not bring with me?

Please do not bring:

  • Cell phones or other electronics including cameras, iPods, laptops, etc.
  • Food or drink
  • Bedding, blankets, pillows, or towels
  • Loose tobacco, chewing tobacco, “roll-your-own” cigarettes, or pipes
  • Weapons of any kind, including pocket knives, scissors, mace, etc.
  • Any substance of abuse
Please note, any weapons, drugs, alcohol, or paraphernalia found will be confiscated and not returned upon discharge.

Do you take health insurance?

Eagleville accepts reimbursement from most major insurance plans as well as Pennsylvania Medical Assistance and Medicare.

What if I don’t have health insurance?

There are ways to get coverage for drug and alcohol treatment even if you don’t have insurance coverage. We suggest you contact our admissions office at 800-255-2019 to inquire about additional funding that may be available through your county of residence.

What is the visiting policy?

Visitation of patients and family involvement in treatment is strongly encouraged at Eagleville. However, unlike a typical medical hospital where you can visit most days, we have structured and limited visitation time.

  Acute Unit Older Adult Unit Addiction Programs
Is there a waiting period until I can see the patient? No No Yes – the patient must be at Eagleville at least 7 days before receiving visitors*
Must I be on the patient’s approved visitor list? Yes Yes Yes
Visitor limits No children under 18 Children under 12 by exception only No more than 2 adults and 4 children
Days and Hours Monday – Friday 5:30pm-7:30pm


Saturday – Sunday 1:00pm – 3:00pm
Monday – Friday 5:30pm – 7:30pm


Saturday – Sunday 1:00pm – 4:00pm
Visitors for patients are for one day, either Saturday or Sunday but not both, and is based on program.

Saturday 1:00pm – 3:30pm for patients in these Programs:
  • Louchheim
  • D’Arclay 2
  • Arnstein

Sunday 1:00pm – 3:30pm for patients in the Men’s and Women’s Co-Occurring Recovery Programs:
  • D’Arclay 1 East
  • Levy 1
  • Levy 2
  • Gerstley
Is a Family Seminar offered. No No Yes, and is required prior to first visit. Meet in the Commons Room of Building 9 at 11:45am on the day of your first visit. Please arrive 10 minutes early. Visits will follow at 1:30pm to 3:30pm. NO CHILDREN UNDER THE AGE OF 18 will be permitted at the Family Seminar due to the content of the material being discussed during this session.
* The purpose of this is to allow your loved one to become thoroughly engaged in therapeutic activities and learn to focus on his or her recovery first.

How can I deliver personal items to a patient? (Effective October 28, 2017)

It may be necessary to bring personal items to patients who arrive with limited clothing, or who need cash (no coinage) to use the vending machines, or cigarettes. Such personal items may be delivered on:

  • Tuesdays and Thursdays from 7:30am –12:30pm or from 4pm-7pm
  • Saturdays and Sunday from 11am-12pm or from 3pm-4pm

All items are to be delivered to the Admissions Department at the Patient Care Building. Patients are allowed to have up to 7 days’ worth of clothing, so please do not bring large quantities of clothing items. All units have laundry facilities. If they have 7days worth already in our system, we will decline to take it at that time. No valuables will be accepted.

NO food, beverages, medications, or valuables should be delivered for the patient.

Use of Cell Phones/ Cameras/ Recording Equipment Not Allowed

To guarantee the privacy and confidentiality of our patients, we do not permit the use of cameras, camera phones, tape recorders, or any other kind of video equipment on the grounds.

Security

Closed-circuit security cameras are in use on Eagleville Hospital’s campus for the security of all patients, staff and visitors.